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CRM FAQ
- What is InvestGlass?
- How does InvestGlass work?
- How do I get started with InvestGlass?
- How can InvestGlass help my financial institution grow?
- Is InvestGlass suitable for large and complex teams?
- How can InvestGlass help my financial institution grow?
- What does CRM mean in financial services?
- What is a client lifecycle management platform?
- How does InvestGlass support compliance?
- Can I customise InvestGlass for my workflows?
- Can InvestGlass connect with my existing systems?
What is InvestGlass?
What is InvestGlass? InvestGlass is a Swiss sovereign digital platform for banks, wealth managers, asset managers, insurers and other regulated financial institutions. It brings the tools needed to manage the full client lifecycle into one connected environment. With InvestGlass, your organisation can:
- Onboard clients digitally: Build forms, collect documents, capture consent and guide clients through account-opening processes.
- Manage client relationships: Keep client profiles, household structures, communications, meeting notes, tasks and documents in one place.
- Support compliance workflows: Configure KYC, approval, periodic review and audit-trail processes around your organisation’s requirements.
- View portfolio information: Bring relevant client, investment and portfolio data together for a more complete relationship view.
- Automate routine work: Create workflows for follow-ups, document requests, review reminders, task routing and internal approvals.
- Engage clients securely: Provide digital forms, secure document exchange and client-portal experiences under your own brand.
- Personalise marketing and service: Use client data, segmentation and automation to send relevant communications and improve engagement.
- Use AI and no-code tools: Automate selected tasks and adapt fields, forms, dashboards, reports and workflows without rebuilding your systems from scratch.
Why choose a Swiss sovereign platform?
InvestGlass is Swiss owned and hosted, with Swiss infrastructure and an on-premise deployment option for organisations that require more direct control. This sovereign approach can help institutions address data residency, privacy, security and internal governance requirements while keeping sensitive client data in a trusted operating environment.
By replacing disconnected spreadsheets, email threads and systems with a shared client record, InvestGlass helps teams work more efficiently, maintain clearer oversight and deliver a more consistent client experience. Relationship managers, compliance teams and operations staff can collaborate around the same information while retaining appropriate role-based access and a traceable history of activity.
How does InvestGlass work?
In a nutshell, InvestGlass gives financial services teams one connected workspace to:
• Centralise client information, documents, communications and relationship history.
• Guide digital onboarding, KYC and approval processes with configurable workflows.
• Automate follow-ups, periodic reviews and internal tasks while keeping an auditable record of activity.
• Give relationship managers a clearer view of clients, portfolios and next actions.







