Incident Management Tool
InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without enlisting skilled developers.
Incident Pipeline System
InvestGlass’s Incident Pipeline System effectively guides your team throughout the incident management process.
Defining specific stages and reasons will create a pipeline, ensuring a structured and transparent management of incidents from the moment they are reported.
Collaboration across teams
InvestGlass offers a flexible configuration for your incident types, allowing you to customise every aspect: name, description, pipeline, deadline and product-linked incidents.
The system automatically assesses incidents’ difficulty through capacity scoring, sets clear deadlines, and automatically links incidents to relevant products for optimised and proactive management.
Client portal access
Offer a branded access to your customers. In this portal they will create new tickets, follow solved incident in real-time.
Workflow automation and incident assignment
The incident management tool is linked to InvestGlass Capacity Workflow Management to distribute tickets in a fair manner based on your colleague’s capacity and availability. This automation ensures the best and fastest treatment of incidents.